FAQ
Buying Equipment
Return Policy
All sales are final. Items are sold as-is, and no returns, exchanges, or refunds will be provided under any circumstances unless otherwise explicitly stated in writing at the time of sale. We sell items as a great value and honor all purchases and you the buyer is responsible for making a good buying, final decision prior to purchasing.
Please review all item details, photos, and descriptions carefully, and ask any questions you may have before completing your purchase. Once the sale is made, it is considered accepted as-is.
What condition is the used dental equipment in? All equipment listed is inspected and graded before sale. We use clear condition categories (e.g., "Excellent," "Good," "Fair — needs minor repair, parts") in every listing, along with photos and a description of any cosmetic wear, known issues, only the items shown in the listing will be provided any missing accessories are not part of the offer to purchase. If a listing doesn't specify condition details you need, contact the seller or our support team before purchasing.Only the items shown in the listing photographs will be included in the sale.
Is the equipment tested and working? Yes. Equipment sold as "functional" or "operational" has been tested to confirm it powers on and performs its core functions. Listings will note if an item is sold "as-is" or "for parts," meaning it has not been fully tested and may require repair.
Does the equipment come with a warranty? No Warranty is offered on new, refurbished or used items. We pride ourselves on accurate descriptions and photographs to give the true condition of the item you are considering. Make a good value decision and ask quesions— check before you buy.
Can I get equipment serviced or recalibrated before shipping? No we do not offer biomedical or technical repairs.
Will this equipment work with my existing setup? Compatibility depends on your practice's electrical, plumbing, or software configuration. Listings include key specs (voltage, air/water requirements, connection types, software version), but we recommend confirming compatibility with your equipment technician before purchasing, especially for chairs, units, and imaging systems.
Do you sell equipment internationally? Now we focus on the North American markets of the USA, Canada and Mexico. .
Compliance & Certification
Is this equipment FDA-registered or CE-marked? Where applicable, certification status is listed on the product page. Buyers are responsible for confirming that any equipment purchased meets the regulatory requirements for their jurisdiction and intended use.
U.S. Food and Drug Administration Statement
All items may be subject to regulation by the U.S. Food and Drug Administration and applicable state and local regulatory agencies. If this item is regulated, you must be an authorized purchaser in order to bid on or buy it — do not proceed if you do not qualify.
Prior to shipment, your status as an authorized purchaser will be verified. If you cannot be verified, the sale will not be completed.
Please review the listing carefully and ask any questions before purchasing, as this requirement is strictly enforced.
Is imaging equipment (X-ray, CBCT) radiation-safety compliant? Imaging equipment must be installed and calibrated in accordance with your local and state radiation safety regulations. It is the buyer's responsibility to arrange for proper installation, inspection, and licensing before use.
Shipping & Installation
How is equipment packaged and shipped? Larger items (chairs, delivery units, cabinetry, imaging equipment) are typically crated or palletized and shipped via freight carrier. Smaller instruments and handpieces ship via standard parcel carriers with protective packaging. Shipping method and estimated cost are shown at checkout.
Do you offer installation or delivery setup? Some sellers offer white-glove delivery and installation for an additional fee, particularly for chairs, units, and imaging systems. Check the listing for available services, or contact us to arrange third-party installation in your area.
What if my item arrives damaged? Photograph the damage and packaging immediately and contact us within 48 hours of delivery. Freight-shipped items should be inspected before signing for delivery whenever possible. We'll work with you to file a claim, arrange a repair, or make it right as best we can.
Can I pick up equipment locally instead of shipping? Local pickup is available for select listings. Check the listing page for pickup availability and location, or message the seller to arrange it.
Returns, Refunds & Disputes
What is your return policy? All sales are final. Items are sold as-is, and no returns, exchanges, or refunds will be provided under any circumstances unless otherwise explicitly stated in writing at the time of sale. We sell items as a great value and honor all purchases and you the buyer is responsible for making a good buying, final decision prior to purchasing.
Please review all item details, photos, and descriptions carefully, and ask any questions you may have before completing your purchase. Once the sale is made, it is considered accepted as-is.
What if the equipment isn't as described? Contact us within 48 hours of receipt. We'll review your claim, including photos and the original listing description, to determine whether a return, replacement, or refund applies.
How do refunds work? Approved refunds are issued to your original payment method once the returned item is received and inspected, or immediately in cases of seller error, depending on the resolution reached.
Selling Equipment
How do I list my equipment for sale? Create a seller account, then submit your listing with clear photos, accurate condition notes, model/serial numbers, and any service history. Listings are reviewed before going live to ensure they meet our quality standards.
What fees do you charge sellers? We charge a commission on completed sales, deducted from the final sale price. Exact rates are outlined in our seller agreement, and there are no upfront listing fees.
How do I price used equipment? Pricing depends on age, condition, brand, original cost, and current market demand. Our listing tool provides comparable sale data to help you price competitively.
How and when do I get paid? Payment is released to your account once the buyer confirms receipt and the return window has closed, typically within 5–10 business days of delivery confirmation.
Payment & Security
What payment methods do you accept? We accept major credit cards, ACH bank transfers, and Stripe Processing option. If you have a payment question please reach out to us prior to processing your order.
Is my payment protected? Yes. Funds are held securely until the buyer confirms the item was received as described, protecting both buyers and sellers from fraud or misrepresentation.
Have a question that isn't answered here? Contact our support team and we'll get back to you promptly.