Return Policy
CUSTOMER TERMS
Effective August 5, 2026
This Return Policy applies to all products sold by Focused Partner unless different return terms are expressly stated in writing in the applicable product listing, quotation, invoice, or signed agreement.
ALL SALES ARE FINAL
Focused Partner does not accept routine returns or exchanges. A purchase is not returnable because of buyer's remorse, ordering error, compatibility, change in preference, project change, inability to install or use the product, or a decision that the product is no longer needed.
1. Our Commitment to Address Genuine Problems
Although sales are final, Focused Partner is committed to handling legitimate order problems professionally and in good faith. If an item arrives materially different from its written description, is the wrong item, is incomplete, or is damaged in transit, the buyer must contact Focused Partner within three (3) business days after delivery.
The buyer's notice should include:
- the order or invoice number;
- a clear written description of the issue;
- photographs or video showing the product, packaging, shipping label, and reported damage or discrepancy; and
- any other information reasonably requested to evaluate the issue.
2. Resolution Options
After reviewing the circumstances, Focused Partner will determine the appropriate resolution. Depending on the facts, a resolution may include troubleshooting or repair assistance, replacement, a partial credit, store credit, refund, or an authorized return. Unless required by law, the form of resolution is determined by Focused Partner in its reasonable discretion.
Providing a courtesy resolution in one transaction does not create a general return right, establish a warranty, or require Focused Partner to offer the same resolution in another transaction.
3. Return Authorization Required
No product may be returned without prior written authorization from Focused Partner. Products shipped back without authorization may be refused and returned to the sender. A buyer should not discard original packaging, modify the product, arrange installation, or continue using a product after discovering a reported issue unless Focused Partner provides written direction.
4. Shipping and Related Costs
Original freight, delivery, handling, installation, and related charges are nonrefundable unless Focused Partner approves otherwise in writing or the charge resulted from a Focused Partner fulfillment error. Responsibility for authorized return shipping will be stated in the written return authorization.
5. Order Changes and Cancellations
Order changes and cancellations are not guaranteed after an order has been accepted, paid, sourced, prepared, or scheduled for shipment. Any approved cancellation is at Focused Partner's discretion and may be reduced by nonrecoverable costs or fees incurred in connection with the order.
6. Rights Required by Law
Nothing in this policy limits any right or remedy that cannot lawfully be waived. If applicable law requires a return, refund, or other remedy notwithstanding this policy, that requirement will apply only to the minimum extent required by law.