Effective Date: August 9, 2026

Dental Equipment Partner ships a range of dental equipment and related products. Shipping methods and costs vary based on product size, weight, destination, packaging requirements, and whether standard parcel delivery or freight transportation is required.

This policy is currently being finalized as part of the website's commercial launch.

Shipping Methods

Smaller products may be shipped using standard parcel carriers.

Larger, heavier, or specialized equipment may require commercial freight service, including palletized shipment, less-than-truckload freight, or other specialized transportation arrangements.

The appropriate shipping method will be determined based on the product and destination.

Shipping and Freight Charges

Shipping and freight charges may be calculated at checkout, quoted separately, or confirmed with the customer before an order is finalized.

Additional charges may apply for services such as:

• Residential delivery
• Liftgate service
• Inside delivery
• Limited-access locations
• Appointment or scheduled delivery
• Special packaging or crating
• Expedited transportation

Any applicable additional charges will be communicated when reasonably possible before shipment.

Freight Delivery Requirements

Customers purchasing equipment shipped by freight are responsible for providing accurate delivery information and identifying any special delivery conditions or access restrictions.

Freight deliveries may require someone to be present to receive the shipment.

Unless specifically included in the order, freight delivery does not automatically include unpacking, equipment placement, installation, assembly, removal of packaging, or removal of existing equipment.

Delivery Timing

Estimated shipping and delivery timelines are not guaranteed unless expressly stated otherwise.

Delivery timing may be affected by carrier availability, destination, weather, freight scheduling, holidays, product preparation, or circumstances outside Dental Equipment Partner's reasonable control.

Inspection at Delivery

Customers should inspect packages and freight shipments promptly upon delivery.

Visible damage, missing items, or significant packaging damage should be documented and reported as soon as reasonably possible.

For freight shipments, customers should note visible damage on the carrier's delivery documentation before accepting the shipment whenever practicable.

Photographs of the packaging and equipment may be required to support a freight or shipping claim.

Shipping Damage

Damage occurring during transportation may require coordination with the shipping carrier or freight provider.

Customers should retain packaging materials and documentation until any shipping-damage issue has been resolved.

Additional procedures regarding damage claims may be provided with the shipment or communicated directly to the customer.

Shipping Destinations

Available shipping destinations and any geographic restrictions will be confirmed as the website's commercial shipping configuration is finalized.

Some products may be subject to special transportation requirements or destination limitations.

Returns

Shipping and freight charges associated with returns are governed by the Dental Equipment Partner Return Policy.

Customers should review the Return Policy before arranging any return shipment.

Changes to This Policy

This Shipping & Freight Policy may be updated as carrier relationships, fulfillment procedures, product categories, and delivery services are finalized.

Contact

Questions regarding shipping or freight may be directed to:

Dental Equipment Partner
690 Vikings Parkway, Suite D328
Eagan, MN 55121
Sales@DentalEquipmentPartner.com
612-208-8511