Return & Refund Policy

Please Read Carefully Before Purchasing

All products sold by Dental Equipment Partner Medical & Dental Brokers, are offered at highly competitive prices, often significantly below market value. We encourage all customers to review product descriptions, specifications, compatibility requirements, and item condition carefully before placing an order.

By completing a purchase, you acknowledge that you have thoroughly reviewed the listing and are 100% certain that the item meets your requirements.

No Return Policy

All sales are final.

We do not accept returns for any reason including, but not limited to:

  • Change of mind
  • Incorrect item selection by the buyer
  • Compatibility issues
  • Buyer's remorse
  • Failure to read the product description
  • Preference for a different model or specification
  • Delayed installation or use after delivery

Refurbished, Repaired & Pre-Owned Equipment

Due to the specialized nature of medical and dental equipment, all refurbished, repaired, pre-owned, used, and professionally restored equipment is sold on a strictly non-returnable and non-refundable basis.

Each item is inspected, tested, and verified to be in working condition prior to shipment unless otherwise stated in the product listing.

By purchasing refurbished, repaired, or used equipment, the buyer acknowledges and accepts the item's condition as described and agrees that no return, exchange, or refund will be available after delivery.

Order Cancellations

Orders may not be cancelled once processing, packaging, refurbishment, testing, or shipment preparation has begun.

Custom orders, special orders, imported items, and made-to-order products cannot be cancelled under any circumstances.

Damaged, Incorrect, or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

  • An incorrect item
  • An item damaged during shipping
  • A package with missing contents

You must notify us within 48 hours of delivery by emailing info@focusedpartner.com and provide:

  • Order number
  • Detailed description of the issue
  • Photographs of the item
  • Photographs of the packaging
  • Any shipping labels

Failure to report issues within 48 hours may result in the claim being denied.

We reserve the right to determine the appropriate resolution, which may include replacement parts, repair assistance, replacement of the item, or other reasonable remedies.

Warranty

Any warranty coverage, if applicable, will be stated specifically in the product listing.

Unless expressly stated otherwise, the absence of a warranty statement means the item is sold as-is.

Refund Policy

We do not provide refunds on:

  • Refurbished equipment
  • Repaired equipment
  • Used equipment
  • Pre-owned equipment
  • Clearance items
  • Sale items
  • Special-order products
  • Custom-configured products

Refunds will only be considered if:

  • We shipped the wrong item and cannot provide a replacement; or
  • The order cannot be fulfilled by us.
  • Any approved refund will be issued to the original payment method.